canadasvoice:#Jobs in Canada
Customer Service Representative ($21.49/hour)
Toronto, ON5 days ago
255 Consumers Rd (93020), Canada, Toronto,Toronto, ON,
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Customer Service Representative ($21.49/hour)
At Capital One, we march to a different beat! With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.
Our service representatives are the face of our business. Your interaction with customers will be what they remember, what they talk about and what they’ll love about Capital One. You’ll be a beacon of continuous improvement using customer feedback, observations and trends you notice in your day to day interactions to ensure we’re not just doing things because we’ve always done them that way. We want your input and feedback to ensure every customer leaves feeling like their interaction with you was seamless, easy and their problem got solved!
So what will you actually be doing!?
Be the first point of contact for customers calling Capital One. You’ll help them with any customer issues you can fix. If you can’t fix it, ensure you transfer them to the correct department quickly and properly
Inform customers on the details of their account, such as balance, due date, and minimum payment due
Assist customers to enroll in Capital One’s online banking platform and assist them through navigating the site
Update customer account information
Help customers solve any issues or problems that may arise with their Capital one account
Promote card benefits and retention efforts to ensure customers don’t close their accounts
Interact with various Capital One departments from Fraud, Collections, Specialty Operations and many others to resolve customer inquiries
What do you need to be a Service Representative?
If you love helping people, we want to hear from you! Whether you’ve worked at a bakery, grocery store, retail store, coffee shop or anywhere where you’ve genuinely enjoyed helping customers, you’re the right person for this role!
Why work here?
We get it – Pay and benefits are important. At Capital One, we provide competitive pay and benefits to help with life outside of work. So…what do we offer?
Starting rate of $21.49/hr. for Full Time positions
Health and Dental benefits where Capital One pays 100% of the premiums
$5000 educational reimbursement per calendar year
RRSP matching program
17 vacation days
Associate Stock Purchase Plan – 15% discount on Capital One Stock
$300 a year towards your gym membership
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).